Support Panel

Clicking on the question mark button on the bottom-right of your screen will open the support panel, which contains RSpace help resources.

You can use the panel to:

  • browse help documentation articles and videos (the same content as https://researchspace.helpdocs.io/)
  • search for specific articles using the searchbar at the bottom of the panel
  • chat with us: Intercom is still available under the “Chat with us” option.
If Intercom is not showing and you get a contact form instead, this is either because your System Administrator has disabled Intercom (see below), or could be due to your browser's adblockers/privacy plugins blocking Intercom. You'll need to whitelist Intercom and Segment using the following domains in your adblocker to access Intercom: *.intercom.io, js.intercomcdn.com, api.segment.io, cdn.segment.com

Enabling/disabling Intercom

This section is relevant to System Administrators only.

analytics.enabled deployment property controls Intercom & Google Analytics.

The "Chat with us" option in the support panel will open the Intercom live chat if analytics.enabled is true, and a contact form if analytics.enabled is false. The support panel with documentation access is always available, independent of this property. Also, see the note above on adblockers affecting Intercom.


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