Simpo Searchbar

Clicking on the Need Help? button on the bottom-right of your screen will open a searchbar, which contains RSpace help resources.

You can use the searchbar to search for the following directly inside of RSpace:

  • help documentation articles and videos (the same content as https://researchspace.helpdocs.io/)
  • tutorials (you can see the full list by clicking on the New User Tutorials option) :
    • Initial onboarding tour
    • Create and Edit a Basic Document
    • Create a Folder
    • Upload an Image to Gallery
    • Search by ID
    • Create a Link to a Document
  • actions:
    • Change my password
    • Change my email
  • a way to contact us: Intercom is still available under the “Chat with us” option.
If you don't see this feature, it is either because your System Administrator has chosen to disable it, or some of your adblockers/privacy plugins are blocking it (you'll need to whitelist Simpo to be able to access it). See below for information on how to enable this feature as a SysAdmin.

Enabling/disabling Simpo and Intercom

This section is relevant to System Administrators only.

The simpo.enabled property controls whether the Need Help? button appears, while analytics.enabled controls Intercom & Google Analytics. Please refer to the table below on what behaviour to expect when setting these deployment properties:

Condition

1

2

3

4

analytics.enabled

True

True

False

False

simpo.enabled

True

False

True

False

Actions

1

2

3

4

1 Simpo available?

Y

N

Y

N

2 Show chat option within Simpo

Y

N

N

N

3 Show Intercom native chat option

N

Y

N

N

4 Show helpdocs link in footer

N

Y

N

Y


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