Support Panel

Clicking on the question mark button on the bottom-right of your screen will open the support panel, which contains RSpace help resources.

You can use the panel to:

  • browse help documentation articles and videos (the same content as https://researchspace.helpdocs.io/)
  • search for specific articles using the searchbar at the bottom of the panel
  • chat with us: Intercom is still available under the “Chat with us” option.
If you don't see this feature, it is either because your System Administrator has chosen to disable it, or some of your adblockers/privacy plugins are blocking it (you'll need to whitelist Intercom to be able to access it). See below for information on how to enable this feature as a SysAdmin.

Enabling/disabling Simpo and Intercom

This section is relevant to System Administrators only.

The simpo.enabled property controls whether the Need Help? button appears, while analytics.enabled controls Intercom & Google Analytics. Please refer to the table below on what behaviour to expect when setting these deployment properties:

Condition

1

2

3

4

analytics.enabled

True

True

False

False

simpo.enabled

True

False

True

False

Actions

1

2

3

4

1 Simpo available?

Y

N

Y

N

2 Show chat option within Simpo

Y

N

N

N

3 Show Intercom native chat option

N

Y

N

N

4 Show helpdocs link in footer

N

Y

N

Y


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