FAQ

Click on a question below to open its answer. If you have a question you don’t see answered here, please get in touch through Intercom ("Chat with us" option in the help menu), or email us at support@researchspace.com.

Getting Started

You can use the "Need Help?" button on the bottom-right of an RSpace window to access:

  • New User Tutorials, a list of step-by-step tutorials on basic RSpace features:

Community & Enterprise

What is the difference between RSpace Community and RSpace Enterprise?
What are RSpace servers/instances?
They are separate deployments of the RSpace system. Community is the publicly available instance at https://community.researchspace.com/; each Enterprise deployment has their own RSpace instance, usually at institution-name.researchspace.com.

These instances are unable to communicate with each other, so make sure you are logging onto the right instance to form groups and share documents!
How do I sign up to RSpace Community?
You can sign up for an account at https://community.researchspace.com/signup. Once you sign up, you will need to open the link sent to your email account to verify who you are, you will then be able to log in.
What are the cost, data storage, export and institutional file store linking options of RSpace Enterprise?

My Account

I forgot my password, how can I reset it?
On the login page, click the ‘Forgot password’ link. We’ll send you an email with a link that will take you to the password reset process.

If you’ve forgotten your email as well, or entered an incorrect email address into your RSpace account, then please contact us or your RSpace administrator, who will be able to reset your email details.
How can I change my email and or password?
Can I change my username?
Your username is unique to you and used to track your revisions to work over time, so it is unfortunately not possible to change it.

However, if you accidentally create an account with a misspelt  or erroneous username, the account can easily be deleted and a new one created with the correct username. Just ask your sysadmin (or contact us if you’re using RSpace Community).
Can I create an account using the same email address?
Emails associated with RSpace accounts need to be unique, so you will need to use a different email for a new account.
I signed up using Google, but cannot login using the standard RSpace login?
You can only access an account that was created using "sign up with Google" by using "log in with Google". You can always create a new account using the sign up tab if you wish to have a log in not tied to Google.

Data Entry

How do I create a document?
Do you support chemical structure import and editing?
Yes, you can draw and display chemical structures within RSpace, as well as import, search for, and export ChemDraw files. See ChemAxon & ChemDraw Integration.
Can I add comments to documents?
Yes, see "Comments" in The Text Editor.
Why does my text look double-spaced?
It is possible that you've been using the Enter (Return) key, which adds paragraph breaks, rather than Shift+Enter, which adds line breaks. Remembering to use Shift+Enter when returning to a new line should fix this issue.
Pasting screenshots into a document is not working?
Try saving your screenshot as a file and then drag it into an RSpace document.
Icons in the document editor are not working?
If you are using a laptop with touchscreen, see if changing the "mode" of the device from tablet/touch to laptop/mouse fixes this issue. If this doesn't help, please contact us.
How do I add a published form to my Create menu?
See "Add a Form to the Create Menu" in Forms.
What is the Lucene query syntax?
Lucene search is a means to perform powerful and complex queries in a single expression. See Advanced Search, or for full details, see the Lucene documentation.

Data Management

What’s the difference between a notebook and a folder?
Folders in RSpace are just like folders on your computer, and they can have any depth and number of subfolders.

Notebooks in RSpace are simplified folders that can only contain documents, not subfolders. You can share notebooks with other people, unlike folders. ‘Notebook view’ (accessible by clicking on the ‘Notebook’ icon in Workspace) facilitates easy navigation between sequential documents.

See Notebooks, Sharing Folder or Gallery Contents, Sharing Content.
How can I backup or export my documents from RSpace?
You can export your data in PDF, .DOC (MS Word), HTML or XML format. Learn how to do so in Export Options.
Can I migrate my work between different RSpace instances?
I just deleted a document by accident, how can I get it back?
RSpace never actually deletes data from the server (in compliance with 21CFR11). See "Restoring Deleted Items" in Revisions and Deletions.
I accidentally deleted some content, can I restore a previous revision?
It is possible to restore any previous version of a document in RSpace, see Revisions and Deletions.
How do I view previous versions of a document?
How can I automatically import images from my microscope server into RSpace?
RSpace Enterprise customers can configure RSpace to communicate with their internal file-servers, enabling links to be made to images on your microscope servers. RSpace Community users have the options to either directly upload, or import from a URl, depending on how their images are accessible. (see The Gallery).
How can I edit and update linked files in RSpace documents?
To update a linked attachment:

1. Firstly open the document containing the attachment in ‘Edit’ mode

2. Then double-click on the link to the attachment to reveal the ‘Get Info’ button

3. Click on the ‘Get Info’ button and then the ‘Replace’ button

4. Select the file you wish to replace the currently linked file with.

Groups

How can I create a group?
For RSpace Enterprise, a system admin or RSpace admin will set up your LabGroup, see Creating Groups (for System Admins). For RSpace Community, anyone can create a group, see Creating a New LabGroup.
What’s the difference between a collaboration group and a lab group?
In a LabGroup, only your own PI can see your work by default. In a Collaboration Group, the other PI(s) can see work that you have explicitly shared with the group.
​ If I’m in a collaboration group, can the other PI see my work?
No, in a collaboration group, only people you actively share with can see your work.
How do I invite new people to join a group?
See "Add New Members to a LabGroup" in LabGroups.
How can I remove myself from a group?
See "Leaving or Removing a User from a LabGroup" in LabGroups.
Can I belong to multiple groups?
Yes, you can belong to any number of Lab Groups or Collaboration groups.
I’m a PI and I’d like to see documents that users in my lab have added recently, how do I do this?

Sharing

How do I share my work with other people?
How do I share work with people who aren’t RSpace users?
There are currently three ways to share with external parties:

1. Export the desired file to HTML or PDF, and send it your collaborators via email or other preferred file sharing method. See Export Options and Export Formats.

2. Publish PDF documents within RSpace and share URL. To do this, select a file in the PDF section of the Gallery, and click ‘Publish’. This generates a secure public URL that you can share. Additional authentication is not necessary for RSpace Community users, but Enterprise customers may need to authenticate further if the RSpace server is behind a firewall. See Publishing PDFs & .DOC exports.

3. Export the desired file to any of the repositories supported by RSpace (Dataverse, Figshare etc) by selecting ‘Export’ and then the ‘Repository’ option. See Dataverse Integration, Figshare Integration.
How do I delete or rename a folder inside a shared LabGroup folder?
Only the PI or LabAdmin of the LabGroup can delete or rename folders inside the shared folder. You can find more information in Making a User a LabAdmin and Viewing and Organising Shared Group Content.
How do I add Word/PDF/other files to a shared folder?
How do I stop sharing a document with someone?
See "Unsharing or Editing Permissions of a Shared Document" under Sharing Content.
Who else can see my work?
Within RSpace, the default setting is that only you and your PI can see your work. If you are a PI, your data is visible to you alone.
I can't see my share or messaging buttons.
Certain adblockers remove or hide buttons with "share" or "message" on them. Please either disable your adblocker or whitelist https://community.researchspace.com to continue to use these features.

Integrations

Can we integrate Box/Dropbox/GoogleDocs/OneDrive content into RSpace?
Yes! See Cloud Storage Integrations (Google Drive, Dropbox, Box, OneDrive). If you don’t see these buttons, you’ll need to ask your RSpace administrator to enable these services. When you link to data in external files, the links will appear in your document.

Note that in order to use these integrations, you must first enable them in the Apps panel (see Apps Introduction, or Introduction to configuring RSpace Apps for system administrators of Enterprise servers).
An integration doesn't seem to be working!
As a first step, please check that the integration has been enabled. On RSpace Community, you can enable it yourself (see Apps Introduction); on Enterprise, please ask your sysadmin to enable it.

If the integration is enabled but still does not work, then something's wrong, please contact us with details!

Privacy & Security

How do I know my work is secure?
RSpace takes your data security seriously. All RSpace products use HTTPS to encrypt network connections, and passwords are stored securely. Access to the Community server is only granted to a select number of authorized ResearchSpace employees. We work closely with RSpace Enterprise customers to ensure that RSpace interacts with institutional environments in a secure manner that suits their needs.
Who else can see my work?
Within RSpace, the default setting is that only you and your PI can see your work. If you are a PI, your data is visible to you alone. In exceptional circumstances, authorized RSpace administrators can access accounts, for example to investigate a user query or bug report. Please see our Privacy Policy for more details.
Is RSpace 21CFR11 compliant?
For both regulated labs and unregulated labs, RSpace is a crucial part of you overall compliance, Good Lab Practice, and patent protection strategy. 21CFR11 compliance has become the international “gold standard” for scientific data management and should be considered mandatory for any modern, efficient, paperless lab. The key elements of 21CFR11 that are supported by RSpace are as follows:

- Data is true and accurate record of your work.
- Ability to create accurate copies and human readable exports for inspection.
- Limited, secure, role-based access by authorized individuals only.
- Secure audit trail that records all user actions with computer generated timestamps.
- All changes are visible, older versions remain available for inspection.
- All records remain available in the system for the period of the study (i.e. permanently for most academic labs).
- Training in proper use of the system is available and completed by all users.
- Digital signatures can be used to lock documents and signatures cannot be separated from the data they safeguard.
- Proper password management procedures, system security and access / activity logging are all part of the system.

For the highest level of compliance, you lab procedures will need to be professionally validated in-situ by qualified specialists. ResearchSpace can assist you with every step of this process. For more information about 21CFR11 compliance see: http://www.fda.gov/ICECI/EnforcementActions/default.htm
What is your privacy policy?
Our privacy policy is outlined within our Terms and Conditions.

Storage

Where is my data stored?
Any content you create in a document or notebook is stored in the RSpace database. Files and images you upload to RSpace are stored unaltered on the RSpace server.  At any time you can export some or all of your data to HTML, PDF or XML format to get all your data out of RSpace (see Export Options).

RSpace Enterprise customers choose whether RSpace is installed on premises, in a private cloud, or in a public cloud in a location of their choice. The data their users enter into RSpace is therefore stored in the country or region in which they are located (see RSpace Enterprise FAQ). RSpace Community is deployed on an AWS server in Ireland.
What is the maximum storage allowed with RSpace Community?
Users of RSpace Community have access to unlimited storage, but there is a 10MB limit on individual uploads.

Technical

Do you have an API?
Yes, we do. You can create, search, share and export content. See our API developer docs for details.
When is your scheduled downtime?
We do not expect any downtime other than when we’re releasing a new version, approximately once every month.  In the event of any unscheduled downtime, you will receive a notification that allows plenty of time for you to save your work and logout before the application is restarted.


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